You will be able to join the Skinesis Society by creating an account via sarahchapman.com
Membership is limited to individuals only and is limited to one account per individual. A valid email address is required to register for the program.
How it Works
01 / Sign Up
Become part of our Skinesis Society, and start earning Radiance Reward points
02 / Earn Points
Earn Radiance Reward points every time you shop, refer friends and more
03 / Redeem Rewards
Redeem your Radiance Reward points for exclusive discounts and rewards
TIER LEVEL
FRIEND
INSIDER
AMBASSADOR
Yearly spending
£0 - £749
£750 - £1499
£1500+
Points Rewards
£1 Spending = 1 Point
£1 Spending = 1 Point
£1 Spending = 1 Point
Welcome gift
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Birthday gift
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VIP event
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Skin concierge Service
✓
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Complimentary express shipping
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Frequently Asked Questions
How do I become a member?
How do I earn points?
You’ll earn 1 Radiance Reward point per £1 you spend; points should arrive in your Sarah Chapman account within 14 days after your order date. But you can also get rewarded for referring friends, too. Please see our loyalty page here for further details.
Friend= 1 point per £1 spent
Insider= 1 point per £1 spent
Ambassador= 1 point per £1 spent
What if I return an item?
Should you return a product back to us within 14 days, any pending points will be cancelled and removed from your account.
How soon will my points be credited to my account after purchase?
Points should arrive in your account within 14 days after your order date.
When do my points expire, and will my tier level be effected?
Your points will expire after 12 months of inactivity, this will then be cancelled from your Sarah Chapman account. The new balance will reflect your tiered status.
How do I redeem my benefits?
Once you have enough points to qualify for a reward log in to your account and scroll down to the ‘rewards' section. There you will be able to exchange your points for a voucher code. Please note only one promotional code can be used per order.
How do I unsubscribe from Skinesis Society?
You can leave at any time, cancellation requests are to be sent to customercare@sarahchapman.com. Please note you’ll lose all points earned and access to the programme.
Who can join?
Everyone can join Skinesis Society! If you have an account, please login and click on Loyalty tab. If you don’t yet have an account, go to the Loyalty tab on the homepage and create an account, you will then be auto enrolled into the Skinesis Society programme
What is Skinesis Society?
Skinesis Society is our newly launched loyalty program, aimed at rewarding our loyal Sarah Chapman customers. You will be able to earn points when purchasing with us, and redeem activities (refer a friend, follow on Instagram) for more points to use against future purchases.
How do I view my points balance?
Our rewards balance is displayed via my account once you’ve logged into your Sarah Chapman. You can also view the points occurred and cancelled in your account dashboard below my rewards.
I completed an activity but didn't earn points?
It may take up to 48 hours for the points to appear in your account, should they not appear please contact our customer service team.
What do the 'Approved', 'Pending' and 'Cancelled' statuses mean?
Your reward points history will show a status for each activity.
Approved: These points can be redeemed on rewards immediately.
Pending: These points must be verified before they can be redeemed. This typically applies to purchases, referrals or reviews.
Cancelled: These points will not be added to your account. For example, if you cancel a purchase the points will change from pending to cancelled.
What happens if a friend I referred cancels or returns their order?
In this case, any pending points from the referral will be cancelled and removed from your balance.
Will I be able to earn/redeem points at the Sarah Chapman Skinesis Clinic?
Purchases made in our Clinic or Boutique will not count towards points within the Skinesis Society loyalty programme.
Rewards also cannot be redeemed or claimed in the Clinic or Boutique.