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Terms & Conditions

RIGHT OF REFUSAL

Sarah Chapman Skinesis Ltd reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in the termination of service. We reserve the right to define inappropriate conduct or language.

 

E-GIFT CARDS & CLINIC VOUCHERS

E-Gift Cards, Clinic Vouchers and Bespoke Facial Vouchers are valid for 12 months from date of purchase. 

 

PROMOTIONAL OFFERS
Please note, discount codes and vouchers (incl. Loyalty Vouchers) cannot be used during promotional periods. All promotional offers are subject to availability. E-gifts cards may still be used for payment in checkout.

 

SUBSCRIPTIONS

Subscription orders are automatically delivered and charged per subscription cycle, as chosen by the customer at time of subscription. Subscriptions cannot be cancelled until 3 subscription cycles have been completed, however the subscription frequency can be modified from the time of purchase. Manage your subscription here.

 

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at customercare@sarahchapman.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

 

INSPECTION
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

 

PAYMENT
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder's address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sarah Chapman Skinesis Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

LEGALLY BINDING CONTRACT
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

CANCELLATION RIGHT

Under the distance selling regulations you have the legal right to cancel your order within 14 days from the date of receipt of the goods. You will need to return your order in their original, unopened and unused condition.

Once an order has been dispatched we are unable to cancel the order, and you will need to return the order for a full refund. Please note we do not refund the cost of return.

For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Services department at customercare@sarahchapman.com. 

 

FAULTY OR DAMAGED GOODS

For any items you believe to be faulty or damaged, please send photos and videos to customercare@sarahchapman.com within five business days. Our customer care specialist will advise further. 

 

CHANGE OF MIND CANCELLATIONS

We do not accept change of mind order cancellations. Once an order has been dispatched, we are unable to cancel shipment. You will need to return your order in their original, unopened and unused condition.



RETURNS

Sarah Chapman Ltd hopes that you will be delighted with your order. However, we are happy to offer a refund, exchange or replacement on all goods that are in their original, unopened, unused and undamaged condition provided they are returned to us within 14 days of your receipt of goods. 

We will consider the condition of the goods being returned when making a refund. Any orders purchased from Sarahchapman.com cannot be returned to our Boutique and Clinic, and must be returned to our warehouse for processing.  

 

Only items purchased on www.sarahchapman.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

 

Once your order is placed it cannot be cancelled. It must be delivered and returned to obtain a refund. You can return an unused product for a refund – simply follow the instructions below:

 

  1. Re-seal the item in the original packaging and write our warehouse address below on the front of the box:
    Sarah Chapman c/o BDM Logistics & Management
    Armada Point, 16 Armada Way,
    Beckton, London
    E6 7AB

  2. Include the invoice inside the parcel so our warehouse team can identify your order.

  3. Once you have sent the item back to us, please send us an image of the return receipt so we can start the refund process for you.

     

    We recommend returning the product via your local courier with a tracked service, please note we do not refund the return costs. 

     

    Please note you will be responsible for organising and paying for a return of any items to us. Please ensure that all returned items are sent as a tracked delivery to ensure your return is received safely. Sarah Chapman Ltd cannot be held responsible for returned goods that do not reach our Returns Department.

    Once we receive your returned item(s), please allow up to 10 business days to process your refund and send e-mail confirmation.

     

    SKINESIS CLINIC TREATMENT COURSES
    Treatment courses are non-refundable and non-exchangeable. Courses are valid for a period of two (2) years from the date of purchase. After this time, any remaining treatments will no longer be redeemable.

     

    WORLDWIDE TRACKED DELIVERY
    * To view our full international tracked delivery coverage, please click here.